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Code d'Examen: 6103
Nom d'Examen: Avaya (Avaya ERS 8000 and Avaya VSP 9000 Implementation Exam)
Questions et réponses: 68 Q&As

Code d'Examen: 3108
Nom d'Examen: Avaya (Avaya Scopia Solution Implementation and Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 What are two features that Scopia Elite MCUs provide in a video conferencing deployment?
(Choose two.)
A. Continuous Presence
B. Integration to Microsoft Lync
C. Data Collaboration
D. Gatekeeper access
Answer: A,D

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NO.2 Is registration to a Gatekeeper or SIP Proxy required when using the Video IVR/Auto Attendant?
A. Yes, it is required.
B. The Video IVR/Auto Attendant can be configured only with registration to a Gatekeeper.
C. The Video IVR/Auto Attendant can be configured only with registration to a SIP Proxy.
D. No, it is not required.
Answer: A

Avaya   3108 examen   3108   certification 3108

NO.3 What can you use to control the Scopia XT Telepresence system?
A. You can use the XT remote control for basic functions.
B. You can only use Scopia Control.
C. You can use both the XT remote control and Scopia Control.
D. You can use the XT remote control for all functions.
Answer: B

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NO.4 What are two of the main functions of the Scopia Video Gateway for Lync? (Choose two.)
A. SIP Presence to Lync client
B. H.323 Presence to Lync client
C. Point-to-point and Multipoint calls between Lync clients and H.323 devices
D. One Click to voicemail
Answer: A,B

Avaya examen   certification 3108   3108 examen   3108

NO.5 An administrator would like to enable auto-attendant in Scopia Management.
What must the administrator do to ensure that auto-attendant works properly?
A. Restart the Elite MCU
B. Disable auto-attendant on the Elite MCU
C. Enable auto-attendant on the Elite MCU
D. Route auto-attendant to the Elite MCU
Answer: D

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Reference:http://docs.radvision.com/bundle/iv_admin_guide_8 /iv_uc_ms_ag_IVR

NO.6 Which action can a user take when using Scopia Mobile?
A. Participate in the conference as audio only
B. Perform most of the moderating functions of the conference
C. Perform all moderating functions of the conference
D. Share data with other participants
Answer: D

Avaya   certification 3108   3108 examen   certification 3108

NO.7 What is the default port used by the PathFinder client to register to the Pathfinder server?
A. 443
B. 3089
C. 8080
D. 8443
Answer: B

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Reference:http://www.radvision.co.kr/NR/rdonlyres/1D144B1C-FA05-4265-AA4EA516E1D2244E/ 0/
%5C%5Cwww.adobe.com(p.9, first bulleted point)

NO.8 What is the minimum number of ports that needs to be opened in the firewall to enable
connectivity through the PathFinder server?
A. 1
B. 3
C. 7
D. 1000
Answer: B

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Code d'Examen: 3102.1
Nom d'Examen: Avaya (Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 132-S-708.1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

Code d'Examen: 3000.3
Nom d'Examen: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
Questions et réponses: 59 Q&As

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NO.1 Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class B 24 Volt power supply
B. Class A 24 Volt power supply
C. Power-over-Ethemet switch conforming to 802.3af standards
D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Answer: C, D

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NO.2 Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. one-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Clint
E. one-X Portal for IP Office
Answer: B, C

Avaya   certification 3000.3   certification 3000.3   3000.3

NO.3 What should the telephone number field N in an ARS short code look like if you want to send out caller
ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Answer: C

Avaya examen   3000.3 examen   certification 3000.3   3000.3 examen

NO.4 A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.
What must be set in the servers so that the recordings move from the voicemail server to the
ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key is a string containing the name of the share.
Answer: D

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NO.5 The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me
conferencing ability. They will have a PRI at the main office and the remote office will use the main office
PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site
has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site
to support all digital telephones?
A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module.
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI
Trunk Card, one DS30 Module.
Answer: D

certification Avaya   3000.3 examen   3000.3 examen   3000.3 examen

NO.6 A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Commpaign Manager and a compaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D

Avaya   certification 3000.3   3000.3 examen

NO.7 Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the user s Supervisor tab.
C. CCR Agent Must be checked on the user s Supervisor tab.
D. User must be a member of a hunt group.
Answer: C

Avaya examen   certification 3000.3   certification 3000.3   3000.3   certification 3000.3

NO.8 An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time
the IP Office reboots the time changes to the wrong time. Which Windows command can be used to
determine if there is a time server on the network causing the change.?
A. time
B. time server
C. net time
D. get time
Answer: C

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Code d'Examen: 3104
Nom d'Examen: Avaya (Avaya one-X® UC Soft Clients Implementation and Maintenance Exam)
Questions et réponses: 68 Q&As

Code d'Examen: 3304
Nom d'Examen: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Questions et réponses: 69 Q&As

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NO.1 Which two servers are optional with regard to the Restart the CES solution? (Choose two)
A. Session Manager
B. LDAP
C. Communication Manager
D. Presence
Answer: B,D

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NO.2 Which Avaya product performs the SIP network routing for Avaya one-X® CES?
A. Session Manager
B. Application Enablement Services
C. Communication Manager
D. System Manager
Answer: A

Avaya   3104 examen   3104 examen   3104 examen
5. When setting up the Presence Server in Avaya one-X® CES, you see that the Management
Service must be established.
Which IP address is used for the host Management Service?
A. Session Manager
B. Communication Manager
C. System Manager
D. System Platform
Answer: C

Avaya examen   3104 examen   certification 3104
6. To prepare for the installation of the Avaya one-X® CES solution template, a new administrator
account was added to the admin security group in the enterprise Directory. When trying to login to
the Avaya one-X® CES server, you receive the error message The User name or password you
provided not recognized.
Which troubleshooting action should you take do to resolve problem?
A. Login to the Enterprise Directory and verify the user name.
B. Login as admin and change the user name in the Avaya one-X® CES server.
C. Login to the System Manager/User management/Users and synchronize the System manager
with the Avaya one-X® CES server.
D. Login to the System Platform and edit the user name.
Answer: C

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7. You are in the process of investigating an error in the General Logging log. You first look at the
systemOut.log and you see that the protocol Aspect is enabled.
What is the other General log file you need to check to determine what the problem is?
A. SNMP log file
B. SAL log file
C. Trace.log file
D. Avaya one-X® CES log file
Answer: C

certification Avaya   certification 3104   3104 examen
8. While setting up the interface to Avaya Aura® Conferencing, one of the values is the BCAPI
host.
Which IP address is the BCAPI host?
A. Avaya Web Conferencing
B. Bridge
C. Web Portal
D. Conference Manager
Answer: A

Avaya   3104 examen   certification 3104
9. After the completion of Avaya one-X® CES solution template, you find that the transcoding
service
is unable to connect to the Transcoding Server in the Avaya one-X® CES system, you see that
the state is unavailable.
Which troubleshooting steps are needed to resolve problem?
A. Verify that the property values in the Transcoding server is Same as what is stated in the
System Manager server.
Determine that the /tmp/transcoding directory is present on the transcoding server
Verify the Host IP address
Restart the Avaya one-X® CES server
B. Ensure the /tmp/transcoding directory is Present on the handset Server
Verify the Host IP address is the same as the loopback IP address
Restart the transcoding Server.
C. Ensure the /tmp/transcoding Server is the same as what is stated on the Avaya one-X CES
admin web site.
Determine that the /tmp/transcoding directory is present on the Avaya one-X CES server.
Verify the host IP address is same as the loopback IP address.
D. Update the Avaya one-X CES Transcoding Services value via the Admin page.
Verify that the Host IP address and the loopback IP address are not same.
Restart the Transcoding server.
Answer: A

Avaya examen   3104 examen   3104
10. You have a case where the calls to the user gets routed to Avaya one-X® Mobile and
voicemail at
the same time. You have verified that the user’s desktop telephone is set to Send all calls,
however, the Avaya one-X® Mobile device is disabled and the calls are registering as a call entry.
Which statement correctly describes the solution to this problem?
A. Set Avaya one-X® Mobile client to Send all Calls on the mobile device when the Avaya
Deskphone is set to Block All Calls.
B. Set Avaya one-X® Mobile client to Block all calls on the mobile device when Avaya Deskphone
is set to Block All Calls.
C. Set Avaya one-X® Mobile client to Block all calls on the mobile device when Avaya Deskphone
is set to Send All Calls.
D. Set Avaya one-X® Mobile client to Send all calls on the mobile device when Avaya Deskphone
is set to Send All Calls.
Answer: C

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NO.3 While at a customer site, an out-of-memory space permanent generation (PermGen) error
occurs.
Which troubleshooting steps you perform so that error does not occur again?
A. Delete the template
Restart Tomcat (log into Communication Manager as admin)
Type: /sbin/service/ reboot.
Installthe template
B. Delete the template
Restart Tomcat (log into the Avaya one-X® CES server as admin)
Type: /sbin/service tomcat restart
Install all template
C. Delete the template
Restart Tomcat (log into System Manager as admin/su to root)
Type: /sbin/service tomcat reboot
Login to the System Platform Web console
Install the template
D. Delete the template
Restart Tomcat (log into cdom as admin/su to root)
Type: /sbin/service tomcat restart
Login to the System Platform Web console
Install the template
Answer: D

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NO.4 The Avaya one-X® Client Enablement Services (CES) has the choice of template sizes.
Which factor is used to decide the template size?
A. Extra feature purchased by the customer
B. The version of System Platform
C. The server type
D. The type of mobile devise that is being integrated into Avaya one-X® CES
Answer: C

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Avaya 6207.1 6006.1, de formation et d'essai

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Code d'Examen: 6207.1
Nom d'Examen: Avaya (Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam)
Questions et réponses: 62 Q&As

Code d'Examen: 6006.1
Nom d'Examen: Avaya (Avaya Aura(TM) Communication Manager (R5.2.1) Implementation Exam)
Questions et réponses: 70 Q&As

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NO.1 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

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NO.2 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

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NO.3 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: CD

Avaya examen   certification 6207.1   6207.1   certification 6207.1   6207.1

NO.4 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

certification Avaya   6207.1   certification 6207.1

NO.5 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

Avaya examen   certification 6207.1   6207.1 examen   6207.1 examen   certification 6207.1

NO.6 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

certification Avaya   certification 6207.1   6207.1 examen

NO.7 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

Avaya examen   6207.1 examen   6207.1 examen   6207.1   certification 6207.1

NO.8 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

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Nom d'Examen: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )
Questions et réponses: 54 Q&As

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NO.1 While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager
(CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the
cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs.?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: C

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NO.2 Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework
certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption
Answer: B

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NO.3 The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)
contains multiple entries for each host. You have removed the duplicate entries by manually editing the
file.
What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS
server.
Answer: B

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NO.4 In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most
commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in
Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion
keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia
(CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be
used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create
auto-responses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: B

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NO.5 An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and
reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open
attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent ¯ s w eb b r o w se r i s no t se t f o r t he co rr ec t cha r ac t e r encod i ng .
B. .NET 3.5 Service Pack 1 is not installed on the agent ¯ s co m pu t e r.
C. Internet Explorer is not set as the default browser on the agent ¯ s co m pu t e r.
D. The agent has not been granted ° open -mail Attachments ± ri gh t s i n C on tr ac t C en t e r m u lti m ed i a
(CCMM).
Answer: A

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NO.6 At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of
component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other
component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: B

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NO.7 Where are current SIP messages logged by Contact Center Manager Server?
A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: D

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NO.8 In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent ¯ s
telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may
be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to
signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
Answer: A

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Nom d'Examen: Avaya (Avaya Voice Portal Implementation Exam)
Questions et réponses: 70 Q&As

Code d'Examen: 132-S-815.1
Nom d'Examen: Avaya (Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam)
Questions et réponses: 118 Q&As

Code d'Examen: 3302
Nom d'Examen: Avaya (Avaya Contact Center Control Manager Implementation and Maintenance Exam)
Questions et réponses: 70 Q&As

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NO.1 A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two
Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that
are allowed to be configured for extensions on each CM. Location 1 will be allowed extensions 1000-1999,
and Location 2 will be allowed extensions 2000-2999.
Using ACCCM, how can this be configured.?
A. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-1999, Range
Management enabled. Dial Plan 2 would beconfigured for Extensions Range 2000-2999, Range
Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
B. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range 10001999, In
Range enabled. Dial (Man A would be configured for Extensions Range 2000-2999, In Range cabled. Dial
Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.
C. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range 1000-
2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
D. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range 10002999, In
Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.
Answer: B

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NO.2 What arc three advantages of the Audit Server? (Choose three.)
A. the ability to rollback the CM administration
B. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of
afailure
C. the ability to schedule delayed saves during maintenance hours
D. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
E. auditing to a single field level
F. unlimited database entries
Answer: A,E,F

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NO.3 You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with
the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?
A. The synchronizer can be used for initial data migration only.
B. Only the initial synchronization will be done through the Web interface.
C. The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
D. Only the initial synchronization will be done from the Synchronizer windows application.
Answer: C

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NO.4 The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin
Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit
depicts the Users tab.
What is the section outlined in red in the illustration?
A. Main details area
B. Organization Chart action bar
C. Quick Search
D. User/agent action bar
Answer: D

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NO.5 A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory.
Which statement describes the ACCCM requirement that is mandatory for connectivity?
A. The ACCCM server must be a member of the domain or a trusted domain.
B. The LDAP Port must be 636.
C. Provisioning servermust run with Administrative Domain Account.
D. Windows servermustbe 2008 R2 64-bit.
Answer: A

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Code d'Examen: 3203
Nom d'Examen: Avaya (Avaya Aura Messaging Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 132-S-708
Nom d'Examen: Avaya (Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

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Nom d'Examen: Avaya (Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

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NO.1 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

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NO.2 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

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NO.3 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

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NO.4 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

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NO.5 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

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NO.6 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

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NO.7 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

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NO.8 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

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Code d'Examen: 6201-1
Nom d'Examen: Avaya (Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam)
Questions et réponses: 55 Q&As

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NO.1 A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximumagents lagged in"?
(Choose two)
A. 10400
B. 15600
C. 100000
D. 500000
Answer: A,B

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NO.2 The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By8:30, the
customer service line had received 6 customercomplaints all1 stemming from calls to the center the day
before. Callers complained thatthey received the all agents are busy
recording but regardlesshow long
they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed onthe holiday?
A. The Communication Manager was down.
B. An agentforgotto log out.
C. The holiday recording was not functioning properly.
D. The holiday was not administered in the holiday tablet
Answer: B

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NO.3 A customer needs helpwith maintaining service leveltargets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Dynamic Threshold Adjustment
B. Service Objective
C. Dynamic Percent Allocation
D. Vector Queuing Priorities
Answer: A

certification Avaya   6201-1   6201-1 examen

NO.4 A customer just upgraded their CMS to releaseR16 from release Rt4. Theswitch is releaseCM4 and is
not going to be upgraded to CM 6untilnextweek
When the switch is upgraded,what needs to happen before the link will come up using theCM6 protocol?
A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunctthe switch and the switch release in the CMS need to be updated
D. It is not necessary fareither the reporting adjunct orthe switch release to change.
Answer: C

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NO.5 In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Agent
B. Split
C. Skill
D. Vector
Answer: C

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NO.6 A technician integratesthecustomer snetwork and links the CM reference between CM and CMS is
greater than 24 hours.
Whatcan be done to fix the problem?
A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. FromSolarislogin as root and use the date command
Answer: B

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NO.7 When connecting the service PC to S8800, the cable connects the System Management Ethernet
connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port
Answer: A

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NO.8 Click theexhibit button
A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center
has decided to plan for two types evacuations, major and minor During a minor evacuation; the center
willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will
not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation
Inthe example vector segment, what is represented by the Ein steps 2 and 3?
A. E is a standard vector code for evacuation
B. E has been administered as a Feature Access Code
C. Ehas a vector variable that is changed when an evacuation is required
D. E is assigned to a VDN that routes calls to an evacuation vector
Answer: D

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Code d'Examen: 3605
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 173 Q&As

Code d'Examen: 3203
Nom d'Examen: Avaya (Avaya Aura Messaging Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

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NO.1 A manager claims that mailbox 5608 is dormant and has not being used for more than 30 days. Where
would you verify this information?
A. the application server
B. the Users and Uninitialized Mailboxes reports
C. the Uninitialized Mailboxes report
D. the User Activity log
Answer: D

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NO.2 The WebLM server controls the use and access of Avaya Aura Messaging features through licenses
which must be purchased including the number of Avaya Aura Messaging enabled mailboxes the
customer wants to us.
Which two statements are accurate regarding licensing the Avaya Aura Messaging system? (Choose
two.)
A. A license can be created by Avaya Backbone support; in the event that the permanent license has not
yet been issued; this temporary license will expire in 30 days.
B. The license is created based on the Host ID of the Storage Server.
C. Avaya technicians and Business Partners connect to the Avaya support site and Product Licensing and
Delivery System (PLDS) to order and retrieve the license file dining installation of theserver.
D. An enterprise license allows the same license to be shared with multiple Messaging systems within an
organization.
E. User mailbox count can only be changed through PLDS either by purchasing additional seats or
moving seats between licenses.
Answer: B,D

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NO.3 Where do you define topology properties for an Avaya Aura Messaging system?
A. on the storage server, which then applies them to the associated Application servers
B. on the Application server, which then applies them to the associated Storage server
C. on both the Application server and the associated Storage server
D. on each Application Server of a cluster and on the associated Storage server
Answer: A

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NO.4 A user was unable to login yesterday but can login today. The user does not remember the exact details
but may have received a timeout or an invalid password.
If the user is unable to login again, which two actions should you perform to troubleshoot this situation?
(Choose two.)
A. Open the System Management Interface and navigate to Messaging Administration > Messaging
System (Storage) > User Management and review the User properties.
B. Open the System Management Interface and navigate to Messaging Administration > Messaging
System (Storage) > User Activity Log Configuration and ensure that Activity Log Enabled is set to yes.
C. Open the System Management Interface and navigate to Diagnostics > Diagnostics (Application) and
make a test call to that specific User.
D. On the Administration menu, click Messaging > Logs > User Activity, and review the Subscriber Activity
log for a specified timeframe.
Answer: B,D

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NO.5 An end user has a completely functional mailbox but complains that when using Notify Me to Phone is
configured with a long distance number, calls are not received. The user is one of a group of users will this
problem. Other users can use long distance numbers for their Notify Me to Phone numbers successfully.
Your testing reveals that the problem is exactly as described using the same long distant number; one
user successfully uses Notify Me to Phone and a non working user cannot.
What is causing the problem?
A. The non working users class of service does not allow long distance dialing from the system.
B. The non working users mailbox configuration is set to disallow long distance dialing from the system.
C. Dialing rules have been configured incorrectly for the system.
D. The non working users do not have extensions that are configured in the switch.
Answer: A

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NO.6 An end user has a completely functional mailbox but complains that when using Notify Me to phone is
configured with a long distance number, calls are not received. The user is one of the groups of users with
this problem. Other users can use long distance numbers for their Notify Me to Phone number
successfully. Your testing reveals that the problem is exactly as described using the same long distance
number; one user successfully uses Notify Me to Phone and a non working user cannot.
What is causing the problem?
A. The non working users class of service does not allow long distance dialing from the system.
B. The non working users mailbox configuration is set to disallow long distance dialing from system.
C. Dialing rules have been configured incorrectly for the system.
D. The non working users do not have extensions that are configured in the switch.
Answer: A

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NO.7 A user has a completely functional Avaya Aura Messaging mailbox arid the Message Waiting Indicator
(MWI) light is working. The user informs you that text notifications are not being received on the cell
phone. You log on to the system and see that text notification has been set up correctly on I user
preferences page.
What can you do to test the connectivity to the user's cell phone service provider?
A. Use the SMS Connection diagnostic from the Messaging SMI.
B. Use the SMTP Connection diagnostic from the Messaging SMI.
C. Use the POP3 Connection diagnostic from the Messaging SMI.
D. Use the Mail Delivery diagnostic from Messaging SMI.
Answer: D

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NO.8 On which two virtual servers do we install the WebLM license file received from the Avaya licensing and
Delivery System (PLDS)? (Choose two.)
A. on the Console Domain Network Configuration (cdom) of the Storage Server
B. on the System Domain (Domain 0) on all of the application only servers
C. on cdom of the Single Server
D. on the System Domain (Domain-0) on any one of the application servers
E. on Avaya Aura Messaging on the first application server in the Domain
Answer: A,C

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Code d'Examen: 6005-1
Nom d'Examen: Avaya (Avaya Communication Server 1000 Implementation Exam)
Questions et réponses: 67 Q&As

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NO.1 A customer has asked if the Communication Server (CS) 1000 Rls, 7.0 system can
prowde Executive
users with the ability to selectively drop people that have been added to a conference Based
on the
print-outs and assuming the CSD Key has been programmed and the Class of Service
assigned is CDCA
which capabilities are current available to the user of extension 2006?
A. The user can not see the conference display count or selectively disconnect callers
B. The user can see the conferee display count and can selectively disconnect callers
C. The user can see the conferee display count but can not selectively disconnect callers
D. The user cannot see the conferee display count but can selectively disconnect callers
Answer: B

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NO.2 A customer has deployed a Communication Server (CS) 1000 Ris.7.0 system at their
site, and have
asked that a swap using the using the Element Manager Pones tool on the two telephone
sets shown in
the print-out be performed What should the customer be told regarding this request?
A. These two telephones cannot be swapped because they do not have compatible TN types
B. These two telephones can be swapped because they are both assigned to TGAR 1
C. These two telephones can be swapped because they both have the same VCE Class of
service
D. These two telephones can not be swapped because they are not in the same Call Pickup
group
Answer: A

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NO.3 A customer is preparing to install software on the CPMG Server and would like to
display the boot
sequence on the system terminal for the BIOS ROM, and Operating System Which port on
the CPMG
services this information?
A. Frontface TTY Port 2
B. Frontface TTY Port 1
C. Backplane 3-port connection TTY Port 0
D. Frontface Embedded LAN (ELAN) port0
Answer: B

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NO.4 A Customer has deployed a Communication Server000 Rls. 7.0 system at their site
Their states
department is expanding and has asked that five new telephones be added with the same
capabilities as
the existing telephones in the department Which programming command should be used to
complete this
task?
A. Move to DN
B. Move form TN
C. Copy from DN
D. Copy from TN
Answer: D

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NO.5 A CUSTOMER WITH A Communication Server (CS) 1000E Rls. 5.5 with two IPMGs is
upgrading their
system to release 7.0 The upgraded system will have two IP Media Gateways Which two
statements are
true regarding DSP resources for the IP Media Gateways in the upgraded system? (Choose
two)
A. DSP resources are no longer required for inter-IPMG calls
B. DSP resources are localized to a particular IPMG where the DSP resource is located
C. DSP resources are considered system resources and are not localized to a particular
chassis
D. DSP resources are required for TDM to IP calls
Answer: B, D

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NO.6 A customer purchased a new Communication Server 1000E SA system with five media
gateways which
include MG 1: CPMG (Call Server, Signaling Server, Media Gateway Controller) MG2: Media
Gateway
Controller MG3: Media Gateway Controller MG4: Media Gateway Controller MG5: Media
Gateway
Controller Which statement is true regarding the configuration of Media Gateway 1.?
A. The Call Server and Media Gateway share the same ELAN IP address
B. The Call Server, Signaling Server, and Media Gateway share the same ELAN IP address.
C. The Call Server and Media Gateway have different IP addresses
D. The call Server, Signaling Server, and Media Gateway have different IP addresses
Answer: C

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NO.7 A technician has previously scheduled Subscriber Manager to build a new telephone
account for the
subscriber John Smith at midnight. However, the next morning it is discovered an account
has not been
provisioned What should be done next?
A. Look at ss_common logs in Linux base
B. Within UCM, look at OAM logs under Tools->logs
C. Within UCM, look at Security Event logs under Tools-> logs
D. Look at cs_console logs in Linux base
Answer: B

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NO.8 A customer has installed a Media Gateway Controller (MGC) and would like to change
the baud rite
settings for the SDI ports, The bind rates for all Serial Data Interface (SDI) ports on the MGC
are
configurable through Call Server Which overlay is used to configure the MGC SDI ports?
A. LD 137
B. LD 117
C. LD 97
D. LD 17
Answer: D

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NO.9 A technician is upgrading an exiting option 11C Rls. 5.5 system to a Communication
Server (CS) 1000E
Rls. 7.0 standard Availability with a single Media Gateway 1000E chasses . A CPMG, Co-
Resident Server
card is being deployed during the upgrade. This is a stand-alone system that is not part of a
larger
network so the CPMG will act as its own Primary Security Server Which supplication
deployment
combination will be deployed on the CPMG server for this customer?
A. CS+SS+EM
B. CS+SS+SIPL
C. CS+SS
D. CS+SS+NRS
Answer: A

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NO.10 A technician is planning to implement a single IP telephony node for a Co-Resident
Communication
Server (CS) 1000E system at release 7.0 Which components can be configured within the
node?
A. Virtual trunk gateways, virtual loops, Personal directory, IM and presence publisher
B. SMRN for MAS, SIP Line Gateway, Personal Directory
C. IP Media services, SIP Line Gateway, Personal directory, SIP Gateway
D. SIP Line Gateway, TPS, Personal directory, AML link, Voice gateway codecs
Answer: C

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Code d'Examen: 7004-1
Nom d'Examen: Avaya (Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 For a situation where you use the CDP feature at a switch equipped with the MARS software package,
which statement are correct? (Choose two)
A. Use steering codes tor CDP calls that are the same as the assignedNARS Access Cades.
B. Use steering codes tor CDP calls that aredistinct from thoseassigned NARS Access Cades.
C. You can integrate CDP numbers with the NARS Uniform Dialing Plan (UDP).
D. Youcannot shareRoute Lists,Digit Manipulation tables and Time-of-Day schedule withNARS.
Answer: B,C

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NO.2 A customer has deployed a Communication Server 1000 RIs. 7 x system at their site. Their sales
department is expanding and you have been asked to add Ave new telephones with the same capabilities
as the existing telephones in the department.
Which programming command should you use to complete this task.?
A. Move to DN
B. Move from TN
C. Copy from DN
D. Copy from TN
Answer: D

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NO.3 A customer has a Communication Server 1000 RIs. 7 x system at their site. You have been asked to
add the Call Pickup feature to the ten IP telephones in the sales department. The customer wants to be
sure active calls are not lost when the change are made.
Which Phones Configuration feature can be enabled allowed you to ensure changes to the telephones
are not transmitted to the call server until the telephone is not busy?
A. Bulk change
B. Courtesy change
C. Group change
D. Template change
Answer: B

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NO.4 Click the Exhibit button.
A customer has asked if the Communication Server 1000 RIs. 7 x system can route anyone that dial an
unassigned number in the customer ¯ s DI D r ange t o t he Att endant.
In reviewing the current configuration as shown in the exhibit, what do you conclude?
(Choose two)
A. only internalstation users are routing to the Attendant
B. internal station users and non tie line users are routing to the Attendant
C. all caller types are receiving an overflow tone
D. NET_DATA Attendant and tie trunk users are receiving an overflow tone
Answer: B

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NO.5 Click the Exhibit button.
Given the SDRR programming options shown in the exhibit, which SDRR programming would allow a
user to dial 1-900-867-3333, but not successfully dial any other 1-900 based number?
A. Table 1
B. Table 2
C. Table 3
D. Table 4
Answer: A

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NO.6 Click the Exhibit button.
Consider a company ¯ s di ali ng pl an shown i n t he exhi bit and an exa mpl e f or it s r equi r e ment s:
A station user at the company, with Location Code 221, placed an ESN call, dialing 7-221-2581. This
would be an On-Net call and the NARS programming must remove the LOC code and dial the DN
internally.
What programming would remove the location code for a call dialed within the originating Communication
Server 1000 to a DN on that same Communication Server 1000?
A. Each site would have its own Location Code programmed as a Home Location Code(HLOC) under
Translation Table #1 in their CS 1000.
B. The location codes for each site would be programmed under the LOC programming in Translation
Table #2 at all locations.
C. Home NPA Codes (HNPA) for each site would be programmed under Translation Table #1 at each
location in their CS 1000.
D. Each site would have the Location Codesfor all sites programmed as Home Location Codes (HLOC) in
Translation Table #1 of their CS 1000.
Answer: A

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NO.7 The Satellite Link Control feature ensures that the configuration of a call does not include more than one
communications satellite trunk. Tandem trunk calls, when connected through more than one
communication satellite trunk, are subject to transmission distortion due to propagation.
Which parameters are required to be equipped or configured for Satellite Link Control in the
Communication Server 1000?
A. Network Signaling (NSIG) package must be equipped.
Route must be configured with ESN3 signaling.
Route must be designated as a satellite route.
B. Route must be configured with STD or ETN signaling.
Route must be designated as a satellite route.
C. Network Transfer (NXFR) package must be equipped.
Route must be configured with ESN2 or ESN3 signaling
Route must be designated as a satellite route.
D. Network Signaling (NSIG) package must be equipped.
Route must be configured with ESN3 or ESN5 signaling.
Route must be programmed with a Traveling Class of Service (TCOS)
Answer: A

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NO.8 Click the Exhibit button.
Given the customer ¯ s pr ogr a mmed dat abase shown i n t he exhi bit and AC 1 = 9, over whi ch RLI will a call
placed to 9-1-912-534-2222 complete?
A. RLI 9
B. RLI 4
C. RLI 3
D. RLI 2
E. call will not complete as dialed
Answer: B

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NO.9 Click the Exhibit button.
Given the customer Route List index shown in the exhibit, what is the first expensive route that a
call placed on that RLI could take?
A. Entry 0
B. Entry 1
C. Entry 2
D. Entry 3
Answer: C

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NO.10 An administrator is programming an NRS for the first time on a new Communication Server 1000
system RIS. 7.0 system. When attempting to add the Service Domain, it cannot be added as the Add
button is grayed out in the NRS.
Which tasked should you perform to resolve this issue?
A. reinstall the Signaling Server Software
B. reinstall the NRS software
C. switch from Standby database to Active database
D. switch from Active database to Standby database
Answer: D

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Code d'Examen: 6209
Nom d'Examen: Avaya (Avaya Aura Contact Center CCT and Multimedia Implementation Exam)
Questions et réponses: 53 Q&As

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NO.1 A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment.
Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing
to occur.
What name convention differentiates multimedia skillsets from voice skillsets?
A. Add a multimedia suffix to the skillset name
B. Add a multimedia prefix to the skillset name
C. Add a multimedia disposition code to the skillset name
D. Add multimedia to the skillset name.
Answer: B

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NO.2 The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a
contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support
Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center
Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control
Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the
drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?
A. C:\ and 60 GB
B. D:\ and 80 GB
C. E:\ and 120 GB
D. F:\ and 300 GB
Answer: B

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NO.3 You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact
Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server
(CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem
with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
Answer: D

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NO.4 An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to
verify network connectivity from the agent PC to the Contact Center Multimedia server.
Which command is used to verify the physical network connection between agent PC to the CCMM
server?
A. Arp
B. Ping
C. Tracert
D. Ipconfig
Answer: B

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NO.5 A network drive is being mapped that will be used to setup the Contact Center Multimedia database.
The following information is provided:
-The Contact Center Multimedia server name is CCMM001
-The Contact Center Multimedia server IP address is 192.167.140.15
-The backup server name is backup004
-The backup server IP address is 192.167.140.20
-The backup folder name is dbbackup
What is the UNC path for the mapped network drive.?
A. \192.167.140.15\dbbackup
B. \CCMM001\dbbackup
C. \192.167.140.20\dbbackup
D. \dbbackup\backup004
Answer: B

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NO.6 A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no
option to add Communication Control Toolkit (CCT) user account details is presented.
What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent ­ t he vo i ce u ri se r ve r
C. The Create CCT agent
option must be selected
D. The agent first and last name must be populated
Answer: C

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NO.7 Where can the settings are configured for the inbound mail handler (IMH) such as the time between
intervals?
A. Through the Contact Center Manager Administration Network Configurations screen
B. Through the email server
C. Through the Outbound Campaign Manager
D. Through the Multimedia Administrator
Answer: A

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NO.8 A technician has been asked to generate outbound and multimedia reports based on data stored
within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia
data sources through the Report Creation Wizard for reporting customization. The CCMM server has
been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to theCCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
Answer: A

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NO.9 The technician has installed a Contact Center multimedia (CCMM)email and web services to the
Contact Center solution.
What do the customers email and web server connect to?
A. Customer LAN
B. Contact Center Server Subnet
C. Customer server ELAN
D. Contact Center Server ELAN
Answer: A

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NO.10 A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the
event viewer? (Choose three)
A. NCCT Call Log
B. NCCT Security
C. NCCT Audit Log
D. NCCT Error Log
E. NCCT System Log
Answer: B,D,E

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